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FAQ 

Curious about how custom travel planning works? Find out more below!

 
 

What do you offer?

We offer Custom Travel Planning + Personalized Italian-Heritage Trips. You can find out more about Custom Travel Planning here and Italian Heritage Trips here.


do I have to complete the forms before booking a call?

I know forms aren't always fun, but this is the best way to receive an accurate estimate on your trip. It's worth the few extra minutes to complete before our one complimentary 15-minute call, we promise!
 


DO YOU BOOK FLIGHTS?

No, we do not book flights. However we offer the option to upgrade your trip with a personal flight concierge who will assist with booking your flight, monitoring your flight arrival and departure, and sending any updates on changes if they occur. 


HOW IS MY CUSTOM TRIP TO ITALY PRICED?

Pricing depends on many factors, including but not limited to where you are visiting, how many days, and how many guests. Once you complete an inquiry form, we are able to give you an idea of approximate budget per person. Expect a standard budget for a 7 day vacation to start at 3500 Euro per person. Please note we do not offer a breakdown of prices on the packages.


CAN YOU GET US SPECIAL DISCOUNTS AND DEALS?

Working with TIS, you will always be provided with excellent services and what we believe to be some of the best guides, accommodations, tours and experiences. As locals in Italy we spend much time with our vendors, which often leads to special service for our guests. We believe in quality. This means our prices and accommodations are priced accordingly. 


I AM NOT SURE WHERE TO VISIT IN ITALY. WHERE CAN I GET SOME IDEAS?

First, check out our Trip Ideas page here. Still need ideas? Book a call for Custom Travel Planning here.


CAN I BOOK A SINGLE TOUR OR DAY TRIP?

If you are looking for a few insider suggestions and up to 4 tour bookings we can accommodate this with our Itinerary Refresh Package. Unfortunately, we can not book accommodations or day trips only. Even if you have some plans in order, our Full Custom Travel Planning is the best way to get the full Travel Italian Style experience. This is to be sure you have the best vacation possible. 


DO YOU OFFER SHARED OR GROUP TOURS?

We can offer you shared tours in select cities but most of our experiences are private. 


WHAT KIND OF ACCOMMODATIONS DO YOU BOOK FOR US?

Depending on your budget we offer 4 + 5 star hotels, luxury B&Bs, castles, villas, and select apartments. Please note, we only offer apartments owned or operated by our team or colleagues. 


HOW DOES PAYMENT WORK?

A non-refundable, one-time flat planning fee is paid up front to cover our time organizing your trip. Once your tour itinerary is completed and approved, based on your agreed upon budget, the final amount is paid in full. No work is done by Travel Italian Style until the custom planning agreement is signed and planning fee is paid. 


WHAT IS YOUR CANCELLATION POLICY?

The planning fee + any tickets purchased on your behalf are non-refundable upon purchase.

All other bookings are as follows: 
From 91 or more days prior to departure, we give a 50% refund.
From 0-90 days prior to departure, the total cost is non-refundable.
Please note, there are certain exclusive experiences where costs are completely non-refundable upon booking; we will be sure to discuss this with you prior to payment. 

We highly urge you to purchase travel insurance, even in the case of extreme emergencies it is difficult to guarantee any money back after 91 days.


DO YOU ORGANIZE FOR GROUPS OR SPECIAL EVENTS?

Yes! We work with groups of all sizes for events and special occasions. We work with solo travelers too!


I THOUGHT YOU OFFERED SMALL GROUP TOURS?

Select years we offer exclusive small group tours for 6-8 people. If you have a small group we are happy to organize and lead a custom tour on your behalf. Just ask us how, here!


HOW LONG DOES THE PROCESS TAKE?

You can expect your first proposal within 7 days of confirming our services. The entire planning process takes about 2 weeks to 1 month. We highly encourage you to book with us only if you are serious about planning and confirming booking within this time frame. We can only make your travel dreams come true if we handle the bookings in a timely manner, as many opportunities fill up quickly. We work with boutique locations and family run businesses so it is often difficult to hold a non-paid spot longer than a few days. Thank you in advance for your understanding!

Please note: It is best if you contact us at least one month prior to the departure of your trip in order for us to offer the best experiences. If you are looking to receive a proposal prior to 7 days, a rush service if available as an upgraded package. 


WILL WE HAVE ACCESS TO AN EMERGENCY NUMBER WHILE IN ITALY?

Yes, absolutely! We have an assisting (multi-lingual office) on the ground in southern Italy that is available 24/7.


DO I HAVE TO PLAN A DAY TRIP OR TOUR EVERY DAY?

Not at all! We create your itinerary based on your travel preferences, and days off are highly encouraged. We also provide a resource guide with tips for exploring on your own so you can make the most out of your free days.


DO YOU BOOK RESTAURANT RESERVATIONS?

Yes! We book restaurants as part of the full service package.


DO I HAVE TO DO ANY FAMILY RESEARCH BEFORE INQUIRING ABOUT THE HERITAGE TOUR?

Not at all, it's our job to find out more for you! If you have already done research, that is always great to know and we work with you to expand upon your existing knowledge. 


CAN I TAKE A FAMILY HERITAGE TRIP WITHOUT HIRING A GENEALOGIST?

It depends on the information you have on file. It's best to complete both steps on the Italian Heritage form. This way we can consult with our expert team on the ground in Italy.

Please note we need a minimum of 6 weeks to conduct proper research and we encourage the full custom travel planning package for the best possible experience.


HOW MUCH DOES A FAMILY HERITAGE TRIP COST?

The trip itself is based on your travel budget.
The cost of hiring our partner genealogist (for the proper research needed to complete a Family Heritage Trip) starts at $2,200 USD (research only). If you already have done your own research, we may be able to plan a trip without the genealogist. We encourage you to complete this form here to find out more!

Please note we need a minimum of 6 weeks to conduct proper research and we encourage the full custom travel planning package for the best possible experience.


I ALREADY PLANNED MY TRIP TO ITALY, CAN I ADD ON A HERITAGE TOUR?

In certain cases we may be able to assist but it is not a guarantee. Please note we need a minimum of 6 weeks to conduct proper research and we encourage the full custom travel planning package for the best possible experience.


I HAVE SOME MORE QUESTIONS, WHO CAN I SPEAK WITH?

Your can contact us here with any questions! 


Grazie Mille - We hope to meet you soon!